ASSOCIATE OPERATIONS ANALYST

Kochi, India

CHAT WITH IMPRESS

Understand client requirements from Customer Success / Account Management teams.
Configure Impress platform based on client requirements.
Do end-to-end thorough QA of configurations done by peers to ensure deliverables are of the highest quality.
Proactively suggest ways by which clients can get more value out of the uat.impress.ai platform.
Document all the tasks in detail.
Give proactive feedback to Impress’ product team on how to improve the platform.
Take turns to be part of the support team to answer user queries.
Willingness to work in shifts including US and Australia timings.
Analyze how clients are using the uat.impress.ai platform and suggest improvements.
Give support to sales/presales teams in understanding the capabilities of the Impress platform.
Learn in detail case studies of how existing clients are using Impress and propose workflows for new clients.
Mentored and train new team members.

Good logical and analytical skills.
Ability to multitask. The role requires working on multiple projects at the same time.
Excellent English writing skills.
Experience working in a similar role for at least 1-2 years.
Knowledge of Excel is preferred.
Strong attention to detail is required to succeed in this role.

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